Terms and conditions
A. RESERVATIONS
I. Booking Tour Packages
a. For individuals and small groups (up to 10 travelers)
In order to secure your reservation, you must provide WanderVille Travel Concierges with an acceptance of the proposal together with a non-refundable deposit, the amount of which depends on the specifications of your booking. Payment for the balance of your trip is required to be made up to 45 days before departure. For reservations less than 45 days prior to departure, full payment is required and is non-refundable. The referenced non-refundable deposit is a payment towards a full package of services to organize your trip. This deposit does not constitute a payment for a specific service (e.g. airfare, accommodation, excursion).
b. For groups of 10 or more travelers
In order to secure your reservation, you must provide WanderVille Travel Concierges with an acceptance of the proposal together with a non-refundable deposit, the amount of which depends on the specifications of your booking. Payment for the balance of your trip is required to be made up to 60 days before departure. For reservations less than 60 days prior to departure full non-refundable payment is required. We reserve the right to change the cancellation/payment policy depending on the group size and the services included. Should there be any adjustments to the aforementioned policies, you will be informed about it by your travel advisor.
II. Accommodation
1. WanderVille Travel Concierges cannot guarantee your choice of accommodation until after your deposit is paid, as all accommodations are subject to availability until the booking is finalized.
2. After submitting your choice of accommodation and paying your deposit, WanderVille Travel Concierges will confirm the bookings at your selected accommodations. If your choice of accommodation is not available, WanderVille Travel Concierges will recommend a comparable alternative. If a comparable alternative is not available, WanderVille Travel Concierges will provide accommodation choices from the next available price category, which may result in either an increase or decrease in the overall trip price.
3. Once all of the accommodations reservations are confirmed, changes to booked accommodations may not be possible or otherwise may be subject to a change fee as indicated in Section E.
III. Excursions
Availability of excursions included in your package cannot be guaranteed until your deposit is paid. After submitting your deposit payment, WanderVille Travel Concierges will proceed with securing the excursions included in your package. If any of the excursions are not available WanderVille Travel Concierges will inform you about it and recommend a suitable alternative (if available).
B. CANCELLATIONS
Please note: Terms and Conditions regarding cancellations due to instances of Force Majeure are detailed in the Force Majeure clause within these terms and conditions.
Notification of Request to Cancel
Cancellations will only be accepted in writing (by email, to your travel advisor at WanderVille Travel Concierges), charges resulting therefrom will be based on the date this written cancellation is received. We recommend arranging travel insurance for your trip that covers cancellation for any reason. By accepting our Terms and Conditions you agree that WanderVille Travel Concierges under no circumstances can be held liable for your insurance policy’s rejection to refund your reservation. The choice of insurance policy is your sole responsibility.
Charges for Cancellations
The charges for cancellations are as follows and are based on the final payment due date informed during the sales process:
Trips before final payment due date – loss of deposit
Trips at or after final payment due date – 100% of total trip cost
Changing the dates of your trip Note that postponements or changing the dates of your trip is classified as a cancellation and the cancellation policy above will apply in these cases.
Reducing the number of travelers Removing a traveler from a trip before the final payment due date will result in the loss of deposit for that traveler. This may result in a higher per-person price for the remaining travelers. WanderVille Travel Concierges will inform you of the pricing implications before you confirm the removal of a traveler. If the removal is requested after the final payment due date, the full amount due for that traveler must be paid.
Cancellation due to non-payment WanderVille Travel Concierges can automatically cancel your reservation without your prior agreement in the event there is any outstanding balance due to WanderVille Travel Concierges after the final payment due date. In addition, this may also occur if extra services have been requested but not yet paid for.
Leaving a trip early If you are to leave the trip after it has started, you agree that no refund will be available to you for any unused services of the trip. This includes, but is not limited to, costs for accommodations, transportations, and excursions.
Cancellation by service provider Upon cancellation of the transportation or travel services, where the customer is not at fault and has not canceled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the passenger, all sums paid to the seller of travel for services not provided will be promptly paid to the customer, unless the customer advises WanderVille Travel Concierges in writing, after cancellation. This provision does not apply where WanderVille Travel Concierges has remitted the payment to another registered wholesale seller of travel or a carrier, without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed-upon transportation or service. In this situation, WanderVille Travel Concierges must provide the passenger with a written statement accompanied by bank records establishing the disbursement of the payment, and if disbursed to a wholesale seller of travel, proof of current registration of that wholesaler.
C. PRICES
WanderVille Travel Concierges quotes prices for the tour per person or for a group of travelers. This depends on the number of travelers or arrangements of the group. The final price along with the services on the tour is available for the customer to review on the trip proposal before proceeding to payment. Price breakdowns or itemizations of costs for the items and services included in the package are not possible.
D. PLAN-TO-GO DEPOSIT
1. WanderVille Travel Concierges reserves the right to charge a Planning Deposit. By agreeing to our Terms and Conditions you confirm your understanding that planning a custom trip requires considerable research and our working time. This Planning Deposit is non-refundable, but will be applied to the cost of the trip package once a proposal is confirmed. If you decide against the trip, the Planning Deposit is available to you to apply for a future WanderVille Travel Concierges trip package booked within 12 months from the receipt of this payment.
2. Your trip package price is guaranteed only when your full deposit has been paid. A Planning Deposit is defined as a partial payment of the deposit.
E. REQUESTING CHANGES TO RESERVATIONS
Changes to reservations are not always possible. In the event a change to a reservation is possible, the third-party suppliers (such as accommodation providers, airlines, local operators, and others) may charge an extra fee for the alternation or the overall cost may change. The extra fees and cost differences are to be covered by you. This does not apply to adding excursions or other services to your package, only for changes to existing confirmed bookings we have made on your behalf. WanderVille Travel Concierges reserves the right to levy a fee up to $250 for changes made to existing bookings such as (but not limited to) duration, route, number of participants and hotel changes. The exact fee will be calculated on a case-by-case basis depending on the complexity of said change.
Note that a change of dates in your trip is classified as a cancellation. The details of this policy can be found in section B.
F. REFUNDS
Refunds of any amounts due at the end of the trip will be made within 7 days after the trip ends. All refunds other than those related to an involuntary change/cancellation of an excursion are subject to a 3.5% deduction to cover credit card processing fees.
G. PASSPORTS, VISAS, TRAVELERS DOCUMENTS & DETAILS
1. Travelers are responsible for obtaining their own proper travel documents, and to enquire at the relevant consulate or visa agency whether or not visas and/or passports are required to enter or leave a destination within your trip package. Travelers are required to carry a passport that is valid for at least six months beyond the final day of your trip package and that your passport has at least four pages free of stamps, marks, or visas. Visas are not required for American or Canadian citizens to visit any EU countries. You agree that any penalties, surcharges, fees, and/or expenses associated with failure to meet legal passport and visa requirements are to be covered by yourself (the Customer).
2. Customers are responsible for ensuring that WanderVille Travel Concierges receive the correct name spelling(s), address(es), email(s), and other relevant contact information for yourself and all of those traveling with you included in a WanderVille Travel Concierges booking. Information provided must be as stated on each traveler’s passport. You agree that any penalties, surcharges, fees, and expenses associated with the incorrect data you provided are to be covered by yourself (the Customer).
3. Any name changes, including spelling corrections, may result in your airline reservations being canceled and requiring rebooking. Rebooked reservations are based on availability and are priced at the time of rebooking. Any change or rebooking fees associated with this name change will be your responsibility (the Customer).
G. INSURANCE
We strongly recommend that you purchase comprehensive travel insurance to cover your trip. This should include, but is not limited to, coverage for medical expenses, repatriation, cancellation charges, and loss or damage to personal belongings. If you choose to travel without insurance, WanderVille Travel Concierges will not be liable for any losses, cancellations, medical expenses, or other issues that could have been covered by insurance.
By agreeing to these Terms and Conditions, you acknowledge that WanderVille Travel Concierges coordinates your trip with trusted partners (e.g., airlines, accommodations, tour providers, transport services) but is not responsible for accidents, medical expenses, emergency repatriation, personal liability, cancellations, or any losses or damages. We are not liable for any claims related to insurance coverage, and any issues with your insurance policy or claims are your sole responsibility.
I. ACCOMMODATIONS
1. In the unlikely event that your accommodation is unavailable upon arrival, WanderVille Travel Concierges reserves the right to make a substitution on your behalf with accommodation of equal or greater value.
2. There is no standard check-in or check-out time for accommodations. These times are dictated by the accommodation owner or operator. However, there will always be an option for WanderVille Travel Concierges Customers to leave their bags at a secured location, should there be a wait for check-in or if they are required to leave their accommodation on the day of check out earlier than the scheduled departure from a city. Upon your request, WanderVille Travel Concierges may arrange for early check-in or late check-out. This may come at an extra fee.
J. TRANSFERS
1. Transfers by car, minibus, coach bus, train and/or ferry are included depending on the trip package. These transfers are subject to change without previous notice due to local circumstances. WanderVille Travel Concierges is not responsible for missed transfers due to any events outside of their control. For example, flight delays or other problems including, but not limited to, time spent reporting baggage as either damaged or lost.
2. Should your arrival flight be late causing you to miss a transfer or connecting service, WanderVille Travel Concierges will assist in making alternative arrangements, however, the original cost will not be refunded and any additional expenses incurred shall be covered by you (the Customer). WanderVille Travel Concierges strongly recommends that all travelers purchase travel insurance to protect against any such expenses incurred. If any transfer is missed due to tardiness, failure to meet at the designated check-in/pick-up area, and/or any other negligence on your behalf, WanderVille Travel Concierges can not be held responsible. This includes, but is not limited to, flights, trains, group or private transportation, guides, and other transportation services arranged by WanderVille Travel Concierges.
K. DAY/EVENING TRIPS (EXCURSIONS)
1. WanderVille Travel Concierges’s excursions may be subject to change(s) prior to or upon your arrival at the designated destination. In the event of a schedule change, an alternative excursion will be provided on or near the scheduled date. If the alternative is of a lower value than the originally booked excursion, then you are entitled to a refund of the price difference, should you accept this alternative. If the alternative excursion has a higher price, then you will be responsible to pay the difference in price, should you accept this alternative.
2. It is your responsibility to arrive on time for the excursion. If any excursion is missed due to tardiness, failure to meet at the designated check-in/pick-up area, and/or any other negligence on your behalf, WanderVille Travel Concierges can not be held responsible and you will not be eligible for a refund. If you are elected to join a group tour or excursion, the number of participants on each group excursion is not guaranteed. Group sizes can vary from a sizable group to only you and your companions, but the service will always remain constant. Select excursions require a minimum number of participants and may not operate unless that minimum number is achieved. You may purchase excursions upon your arrival at each destination, however, all excursions are subject to availability.
3. If you are scheduled to arrive past the accommodation’s check-in time or your arrival is delayed beyond this time, you must inform WanderVille Travel Concierges so that we can inform them. Failure to inform WanderVille Travel Concierges may result in a cancellation of your reservation by the accommodation.
L. COMPLAINTS
1. If you are not satisfied with any services you must report this immediately to the WanderVille Travel Concierges advisor responsible for your trip. If the problem is not corrected during your trip you must submit your complaint, in writing via email within 15 days of completion of the trip. WanderVille Travel Concierges will work with you to address the stated problem and work toward a resolution.
2. WanderVille Travel Concierges cannot be held accountable or responsible for flight cancellations or delays. All such complaints must be submitted directly by you (the Customer/Passenger) to the airline(s). WanderVille Travel Concierges is unable to provide any refunds for unused services, such as missed transfers, due to airline complications, missed excursions, and unused accommodations. WanderVille Travel Concierges may not be held responsible for any promises made by accommodation owners, local guides, or anyone else who is not a WanderVille Travel Concierges employee.
3. WanderVille Travel Concierges strongly recommends purchasing proper travel and personal insurance to protect you from any unforeseeable situations and accidents during your trip.
M. RESPONSIBILITY
1. WanderVille Travel Concierges contracts with a network of companies and individuals to assist in the provision of trip packages. These are independent third parties vetted and qualified to perform their respective assignments.
2. All of these services are subject to third-parties terms and conditions such as transfers, accommodation, and excursions to be provided. The purchase of such services shall be considered as acceptance by you of those conditions. WanderVille Travel Concierges does not operate the buses, ferries, trains, cars, airlines, excursions, experiences, or accommodations used in its trip packages so WanderVille Travel Concierges shall not be responsible for changes, delays, and cancellations for such services. Also, WanderVille Travel Concierges will not be responsible for any additional expense(s) incurred based on changes or delays in transport, as well as services affected by weather conditions. Any complaints of the above shall be directed to these companies providing the services and claims for any refunds connected with the above - to your insurance policy.
3. WanderVille Travel Concierges will not be liable for injury, damage, loss, accident, delay, or irregularity that may occur due to the actions of third-party service providers. WanderVille Travel Concierges shall not be held responsible for potential risks and dangers that you may face in travel to destinations offered by WanderVille Travel Concierges, where injury, delay, or any other expected or unexpected events may occur. WanderVille Travel Concierges has no responsibility, nor will accept any, for any traveler who breaks any law or regulation of any country visited.
4. WanderVille Travel Concierges shall not be held responsible for the standards of quality, political environment, cuisine, sanitation, cleanliness, telecommunications, business practices, treatment, or medical services that you find or experience in these destinations. Risks may be involved with travel to these destinations due to unstable political situations, civil unrest, war, and government or private actions. WanderVille Travel Concierges shall not be responsible or held liable for any of the aforementioned risks.
N. DISCLAIMER
1. While WanderVille Travel Concierges have a relationship with both yourself and the local suppliers that are intended to assist in providing better services to you through such local suppliers, WanderVille Travel Concierges shall in no way be affected by those relationships. Any damages or loss that may result from any conduct, action, or inaction by a local supplier as well as any dispute(s) – or judgment resulting therefrom – between yourself and said local suppliers are not the responsibility of WanderVille Travel Concierges and WanderVille Travel Concierges shall not be a party to any such conduct, action, inaction or disputes.
2. In the event of any damages, loss, accidents, injuries, or death your complaints shall be directed to the local provider of a specific service and your insurance policy. You agree not to claim any damages or liability of WanderVille Travel Concierges in the case of the aforementioned events.
O. FORCE MAJEURE CLAUSE
1. WanderVille Travel Concierges shall not be liable or responsible for failure or delay in fulfilling or performing any obligations under the current Terms and Conditions when such failure or delay is caused by or results from causes beyond the reasonable control of WanderVille Travel Concierges. This includes, but is not limited to, arsons, fires, floods, embargoes, wars (declared and undeclared), insurrections, riots, civil commotions, strikes, lockouts or other labor disturbances, enactments or amendments of laws and regulations, omissions of Governments, including, but not limited to quarantine implementation measures, infectious disease outbreaks, pandemics, or any technical catastrophes and accidents.
2. WanderVille Travel Concierges shall act in good faith and use reasonable commercial efforts to avoid or remove existing causes for nonperformance of their duties. WanderVille Travel Concierges shall notify its customers in writing of any delay or failure to perform occurring from a Force Majeure. WanderVille Travel Concierges shall resume its obligations when it is considered reasonable after the cause of non-performance ceases to exist.
P. FORCE MAJEURE CREDITS
1. Should a Force Majeure event occur and WanderVille Travel Concierges be unable to perform their duties properly for reasons outside of their control, WanderVille Travel Concierges shall apply a Force Majeure credit for their existing customers and respective reservations.
2. The Force Majeure credit implies the best commercial efforts of WanderVille Travel Concierges to preserve the full value of a reservation by existing customers and create a credit with WanderVille Travel Concierges for a future trip. The Force Majeure credit excludes refunds except for exceptional cases referred to below.
3. A Force Majeure credit granted to a customer is valid until the end of the calendar year after the original start date of the original itinerary. WanderVille Travel Concierges will inform their customer of the Force Majeure credit in writing via email.
4. WanderVille Travel Concierges will apply Force Majeure credit only under all of the following circumstances:
Occurrence of Force Majeure.
Request to cancel a reservation by a customer.
Refund of the reservation by third parties (this includes third parties securing different parts of the reservation such as airlines, transfers, hotels, excursions, guides, and other tourism-related services).
5. The Force Majeure credit can be applied with respect to each customer only if all of the above three requirements are met. The Force Majeure credit is considered to be granted when a customer in question signs a Consent Form for Future Travel Credit digitally.
6. WanderVille Travel Concierges shall act in good faith to preserve the full amount paid for the reservation and credit it for the customer’s future trip. WanderVille Travel Concierges shall not be liable for third parties’ rejection to refund existing reservations or granting a partial refund.
7. Should WanderVille Travel Concierges come to an agreement with a customer regarding cancellation of reservation and crediting respective funds for future travels, no further re-negotiations are admissible. Upon reaching an agreement on the Force Majeure credit, WanderVille Travel Concierges shall send the customer via email our offer of future travel credit to sign digitally. Shall the customer sign this agreement digitally, they agree that the offer is final, satisfactory and cannot be revisited in the future under any circumstances. The customer likewise precludes themselves from pursuing any other avenues to return the non-refundable deposit.
8. In the event that a customer does not reply to WanderVille Travel Concierges’s Consent Form for Future Travel Credit for one week from the day the offer was sent to the customer’s email, then the offer subsequently expires and is subject to change.
9. A Force Majeure credit transitioned from a deposit payment may only be applied toward a deposit payment for the rescheduled trip.
Q. FORCE MAJEURE REFUNDS
1. Notwithstanding this Force Majeure credit policy, a customer, or their family member can request a reservation refund from WanderVille Travel Concierges in any of these exceptional circumstances:
Death of a customer or an immediate family member.
Serious illness or grave injury of a customer occurring after the reservation was made, which is a condition that carries a high risk of mortality, negatively impacts the quality of life and daily function. The customer has to be diagnosed with a serious illness. No doctor’s recommendations to abstain from traveling, pre-existing conditions, potential risk to contract an illness or any other documents apart from a diagnosed serious illness are acceptable.
2. WanderVille Travel Concierges shall be informed of the death of a customer or immediate family member or customer’s serious illness without reasonable delay, but not later than ten calendar days after the death or serious illness diagnosis and no later than ten calendar days before the trip is scheduled to begin. Shall the customer fail to comply with this requirement or if a customer or an immediate family member be deceased later than ten calendar days before the scheduled trip, their request for refund will be subject to cancellation policies and non-refundable services.
3. WanderVille Travel Concierges shall consider a refund only if any of the circumstances referred to above in the opening paragraph of this section prevent the customer from embarking on a booked trip. The customer shall coordinate to have the documentary evidence sent directly to WanderVille Travel Concierges by the Medical Doctor, Hospital, Funeral Home, or relevant entity relating to any of the above circumstances and prove that these circumstances prevent them from embarking on the trip. Any forged or fraudulent documents presented to WanderVille Travel Concierges will be reported to the authorities.
4. Should WanderVille Travel Concierges decide in favor of a refund, a fee for WanderVille Travel Concierges services shall be deducted. This fee is variable from reservation to reservation, but cannot exceed 50% of the full trip cost. WanderVille Travel Concierges shall decide in each case about the percentage of such service fees.
5. Upon reaching an oral agreement on the Force Majeure Refund, WanderVille Travel Concierges shall send the customer via email a Consent Form for Force Majeure Refund and offer to sign it digitally. Shall the customer sign this Consent Form, they agree that the offer is final, satisfactory, and cannot be revisited in the future under any circumstances. The customer likewise precludes themselves from pursuing any other avenues to return the non-refundable deposit.
6. In the event that a customer does not reply to WanderVille Travel Concierges’s Consent Form for a Force Majeure for one week from the day the offer was sent to the customer’s email, then the offer subsequently expires and is subject to change.
R. DISPUTE RESOLUTION
1. In the event of a dispute regarding the Terms and Conditions, the Parties shall act in good faith to resolve the dispute amicably through negotiations.
2. If the dispute is not resolved within a reasonable time, but not longer than one month, any or all outstanding issues may be resolved through mediation or litigation. In the latter case, the Parties agreed that the courts of the State of Nevada, in the United States of America, shall have exclusive jurisdiction in respect of any disputes arising from the Terms and Conditions. These Terms and Conditions shall be governed by Nevada laws.
S. PROMOTIONAL RELEASE
During the course of a tour, photographs or videos may be taken to be used by WanderVille Travel Concierges or our local partners in promotional campaigns including, but not limited to, print, online advertising, our websites, and social media profiles. You will always be informed in advance of such content being taken and you will be offered the choice of being included or excluded. By agreeing to be included in the content you allow WanderVille Travel Concierges or its local partners to use that content for promotional purposes.
Last revision November 5th, 2025